Due to the nature of our products and in order to maintain the lowest possible pricing for our customers, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.
Our products are sold strictly for research and laboratory purposes only and are handled under strict quality control procedures prior to shipment.
Because of the sensitive nature of these materials and the potential for contamination or improper storage once they leave our facility, we cannot accept returned products under any circumstances.
If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and, if applicable, arrange a replacement.
By placing an order on our website, you acknowledge and agree to this policy.
We appreciate your understanding and support, which allows us to keep our pricing competitive for the research community.